Check permissions
检查系统权限
For recording or translation, confirm microphone access in Settings › Privacy & Security › Microphone. Grant camera or photo access only when using those features.
录音或翻译前，请在“设置 › 隐私与安全性 › 麦克风”中确认麦克风权限。使用相机或相册功能时，再按需开启对应权限。
LaxasHear AI · Technical Support
LaxasHear AI · 技术支持
Need a hand with a live session, a conversation plan, Bluetooth earbuds or a saved recording? Find a quick answer below, or contact our support team directly.
实时会话、会话方案、蓝牙耳机或录音保存遇到问题？先查看下方快速解答，也可以直接联系我们。
A few checks solve most setup and session issues.
大多数连接和使用问题，都可以通过以下检查快速解决。
For recording or translation, confirm microphone access in Settings › Privacy & Security › Microphone. Grant camera or photo access only when using those features.
录音或翻译前，请在“设置 › 隐私与安全性 › 麦克风”中确认麦克风权限。使用相机或相册功能时，再按需开启对应权限。
Put compatible earbuds into pairing mode, open iPhone Settings › Bluetooth, select the earbuds, then return to LaxasHear AI.
让兼容耳机进入配对状态，打开 iPhone“设置 › 蓝牙”选择耳机，完成后返回 LaxasHear AI。
Keep the app in the foreground while recording or processing audio. A stable network connection helps cloud translation and AI features complete reliably.
录音或处理音频时请保持应用在前台。稳定的网络连接有助于云端翻译和 AI 功能可靠完成。
Clear answers for the moments that matter.
针对常见使用场景提供清晰说明。
The Bluetooth permission is separate from device pairing. After access is available, open iPhone Settings › Bluetooth and pair your compatible earbuds there, then return to the app.
蓝牙权限和设备配对是两个步骤。权限可用后，请前往 iPhone“设置 › 蓝牙”完成兼容耳机配对，再返回应用。
Confirm microphone access, keep LaxasHear AI in the foreground until saving finishes, and check that your device has enough storage. If the issue continues, send us the approximate time and the screen where it occurred.
请确认麦克风权限已开启，保存完成前保持 LaxasHear AI 在前台，并检查设备剩余空间。若问题仍存在，请告诉我们大致时间和发生问题的页面。
Conversation plans and saved phrases can be prepared on the device. An account may be required for features that synchronize records or use connected cloud services.
会话方案和已保存短语可以在设备上准备。需要同步记录或使用云端服务的功能，可能需要登录账号。
Email xiaohong@moyoung.com with your device model, iOS version, app version, steps to reproduce, and a screenshot if possible. Please do not include passwords or sensitive personal information.
请发送邮件至 xiaohong@moyoung.com，并附上设备型号、iOS 版本、应用版本、复现步骤，必要时附截图。请勿发送密码或敏感个人信息。
Our support team can help investigate account, audio, connection and feature issues.
我们可以协助排查账号、音频、连接和功能使用问题。
When contacting us, include the app version, iOS version, device model and a short description of what happened.
联系我们时，请附上应用版本、iOS 版本、设备型号，以及问题的简短描述。